FAQs
Contact us immediately! Include your order details: name, order number, and correct address. Once your order has shipped, we have no control over the package and is out of our hands (literally). In most cases, it will be returned back to us. We will have to send an additional invoice for shipping to get this out to you, at the correct address.
• How soon will I get my order?
Please refer to the Shipping Policy page for all the details.
• Can I pick up my order instead of paying for shipping?
Yes you can! Local pick up is available at White Mountain Crystals in Plainville, MA, during their business hours. Please refer to the Shipping Policy page for all the details on how to place a pick up order.
• Do you offer custom or personalized orders?
Making your design dreams come true is our specialty. From party favors, showers, curated gift boxes, hotel/guest, corporate gifts, ingredient accommodations, or anything else you're needing, we'd love to work together with you, so let's chat! Lead time can vary 2-4 weeks depending on the product and season, so please plan accordingly.
• Would you be able to do a custom blend for soap?
Yes of course! You would need to purchase a full loaf - which is roughly 10 bars. Price will depend on ingredients. A minimum lead time of 5 weeks (soap takes 4 weeks to cure). Please contact us to discuss your perfect soap!
• Do you offer wholesale/private label/white label?
Looking to carry Plainville Homestead in your shop or boutique? Wholesale is available. We'd love to connect! Currently, private or white label is not available.
• What is your return/exchange/damage policy?
Please refer to the Return Policy page for the full details.
• Will the pretty botanicals on soaps clog my drains or affect my septic tank?
Most toppings are small and easily passed. If you have a concern, please take a moment to brush the toppings off into your trash prior to using, which is recommended.
• Do you use chemicals in your products?
Short answer, yes. Everything is a chemical, friend! Chemicals and ingredients are not inherently good or bad. The danger is in the dose. Nature and science can co-exist. Be wary of companies that claim they do not use chemicals. Stay curious, ask questions, and be informed.
• What's the difference between fragrance and flavor oils?
The difference between a flavor and fragrance oil is a flavor oil is lip safe. While they are a "flavor" oil, they do not produce a taste; a sweetener would need to be added, which we do not use.
Many products are scented using organic essential oils. Due to nature, some scents simply are not available in essential oils; for instance, many berry notes. However, all of our flavor oils and a large majority of my fragrance oils are USDA-certified organic, as our supplier provides natural flavors and fragrances derived from plant, vegetable, and fruit extracts/materials. Any other fragrance oils used are phthalate-free. All flavors and fragrances are always used within the safe and recommended dermal usage rates following IFRA guidelines.